Dipa is a conversational AI platform that refers to the IPA software (Intelligence Process Automation) and consists of many conversational functionalities and personal micro services for employees (VPA, virtual private assistant) and customers (VCA, virtual customers assistant).

Support
Supports your employees when they switch to working from home. Makes their lives more comfortable and happy
Save the time
Saves up to 80% of time spent by employees in IT systems
Decrease of expences
Significantly decreases the level of IT support expenses, salary and training expenses
Increase of efficiency
Increases your business efficiency and effectiveness, as well as the speed of business processes

The single point of contact

By having the dialog with a user, DIPA supports him in his daily routine, answers questions on business processes, provides required information and supports operations in IT systems.

Dipa makes the user interaction with IT systems' landscape (SAP, Oracle, 1C, CRM, MS office, etc.) easier and more user friendly

And thanks to smooth integration makes ERP transactions instead of a user (e.g., enter a purchase request, track the status, download a report, create a contract, etc.) The user doesn't have to switch between different IT systems anymore, many steps can be done through the Dipa interface.

IT support and call-centers optimization

Dipa is integrated with ITSM systems or even can solve simple IT incidents itself working 24x7. It can include an operator into a user dialog if needed. You don't need to wait in call center queue, neither right an IT ticket and wait for a reply. Dipa is solving users' issues online.

Analytical dashboard

Dipa provides an analytical business processes dashboard that brings all "bottle necks" to the table and supports management decisions (conduct user training, automate process steps, implement RPA, etc.)

Organizational change management and user adoption

Dipa is a good tool for organizational change management and user adoption within different types of transformation programs. It can conduct pulse-checks surveys and significantly supports user communications.
Digital assistant Dipa
  • is never tired
  • works 24/7-365
  • helps a user faster then his colleagues
  • easy to implement and scale (e.g. in pandemic times, new IT system's launch, etc.)
  • doesn't make mistakes caused by human factor
  • significantly increases the level of user experience and releases time for employees for creative and more interesting tasks
Digital platform Dipa

  • easy to use
  • our client doesn't need advanced programmers to support the platform
  • provides ready-to-use APIs to many IT systems
  • has pre-build skills (functional blocks) that you just need to activate
  • always provides support by the vendor
In your laptop and smartphones. Dipa works with all open messengers.
We also have our own vidget.
In voice and smart columns

Our advantages

Sertification
SAP Add-on certification at SAP Integration and Certification Center. We are the only IPA software on the Russian market that has official global certification by SAP.
Experience
More then 15 years of experience in digital projects and consulting.
Proactive communications
Push- and proactive communication with users.
Natural language
Thanks to highly developed NLU technologies and machine learning we have the best-in-class natural language, that understands both business and IT language.
Ready-to-use skills
Ready-to-use skills and unique database with FAQ on different business processes (HR, CRM, ERP, etc.). The skills are easy to activate, you don't need to develop them all from scratch.
Platform
Easy-to-use platform for managing projects, skills and analytics. You can develop your own skills, microservices and other platform functionalities.
Analytics
Wide range of analytical tools. Dipa gathers business processes analytics, detects the bottle-necks and draws attention of management to the needed solution.
Intelligence
Dipa remembers communication with users for the next sessions. You don't need to repeat your preferences many times.

Architecture

Flexibility
Flexible architecture. We can be both in cloud or on-prem.
Integration
Ready-to-use APIs for rapid integration with many IT systems, starting from SAP and other ERP and heavy production solutions, as well as RPA solutions.
Short implementation
Very short implementation and platform's learning.
Omni channel
Multilingual and omni channel communication

About us

  • Expertise in all industries
  • We support employees on their way through digitalization and transformation programs: teach them new IT systems and business processes, provide IT support and organizational change management services
  • Wide experience in Russia, CIS and global market

since 2014


in digotal projects

over 70 000


Users were trained in class

over 400 000


Users were trained on-line
All our knowledge was accumulated within our digital platform – your digital personal assistant Dipa

Our team

Founders

  • Elena Volkova

    Elena has more then 15 years of experience in global gidital transformation programs. She was the first who brought organizational change management for IT projects on the Russian market. She leads her business since 2012.
  • Tatiana Kozub

    Tatiana has more then 15 years of experience leading her own business. She has been working with major Russian companies. She wrote the book "360 degrees assessment" in 2009 and brought many services to HR market.s

Analytics

  • Trainers
  • Consultants
  • Linguists

Developers

  • Python and NLU developers
  • SAP developers
  • Integration developers

Our partners

If you would like to:

  • sell our solutions andget refunded
  • implement our solutions at customer projects
  • develop new skills or new functionalities on your own, using best-in-class AI technologies
We'll provide you training on our solutions and support during your first implementation projects

News

Documents

The cost is calculated individually

Request a demo

Contacts

info@change-russia.com

Moscow, Tverskaya st., 18/1, office 615