Dipa

Dipa is a corporate digital dialogue platform for developing an intellectual enterprise based on neuro networks and artificial intelligence. It refers to IPA class solutions - Intelligence Process Automation.

Support: Supports your employees when they switch to working from home. It makes their lives more comfortable and happy
Save the time: It saves up to 80% of time spent by employees in IT systems
Decrease of expences: Significantly decreases IT support expenses, salary and training expenses
Increase of efficiency: Increases your business efficiency and effectiveness, as well as the speed of business processes

The single point of contact: By having the dialog with a user, DIPA supports a user's daily routine, answers questions on business processes, provides required information and supports operations in IT systems.
Dipa makes the user interaction with IT systems' landscape (SAP, Oracle, 1C, CRM, MS office, etc.) more accessible and user-friendly.: And thanks to smooth integration makes ERP transactions instead of a user (e.g., enter a purchase request, track the status, download a report, create a contract, etc.) The user doesn't have to switch between different IT systems anymore, many steps can be done through the Dipa interface.

IT support and call-centers optimization: Dipa is solving users' issues online. It can include an operator in a user dialog if needed. You don't need to wait in the call center queue, nor right an IT ticket and wait for a reply. Dipa is integrated with ITSM systems or can even solve simple IT incidents by working 24x7.
Analytical dashboard: Dipa gathers a business process analyst, identifies «bottle necks,» and helps make management decisions, such as whom to train, what process to optimize, where to introduce RPA, etc.
Organizational change management and user adoption: Dipa is a perfect tool for organizational change management and user adoption within different transformation programs. It can conduct pulse-checks surveys and significantly supports user communications.

Digital assistant Dipa

is never tired
works 24/7-365
helps a user faster than his colleagues
easy to implement and scale (e.g. in pandemic times, new IT system's launch, etc.)
doesn't make mistakes caused by the human factor
significantly increases the level of user experience and releases time for employees for creative and more interesting tasks

Digital platform Dipa

easy to use
our client doesn't need advanced programmers to support the platform
provides ready-to-use APIs to many IT systems
has pre-build skills (functional blocks) that you need to activate
always includes support by the vendor

In your laptop and smartphones. Dipa works with all open messengers.

We also have our own widget.

In smart speakers

Our advantages

Certification: We have SAP Add-on certification at SAP Integration and Certification Center. We are the only IPA software on the Russian market with the official global certificate by SAP.
Experience: More than 15 years of experience in digital projects and consulting.
Proactive communications: There are push notifications and proactive communication with users.
Natural language: Thanks to highly developed NLU technologies and machine learning, we have the best-in-class natural language that understands business and IT.

Ready-to-use skills: Ready-to-use skills and unique database with FAQ on different business processes (HR, CRM, ERP, etc.). The skills are easy to activate. You don't need to develop them all from scratch.

Platform: It is an easy-to-use platform for managing projects, skills and analytics. You can develop your skills, microservices, and other platform functionalities.
Analytics: Wide range of analytical tools. Dipa gathers business processes analytics, detects the bottlenecks, and draws management's attention to the needed solution.
Intelligence: Dipa remembers communication with users for the following sessions. You don't need to repeat your preferences many times.

Architecture

Flexibility

Flexible architecture. We can be both in the cloud or on-prem.

Integration

Ready API for easy integration with many IT systems, from SAP and Oracle to heavy industrial solutions and integration with RPA and DPA solutions.

Quick start

The platform can be rapidly implemented and trained.

Omnichannel

Multilingual and omnichannel communication

About us

Expertise in all sectors, from oil and gas and metallurgy to retail and FMCGs
We support the employees of companies going through digitization and business transformation programs. We train them in new IT systems, provide technical support services, manage organizational changes.
Vast experience in Russia, CIS, and global market.

since 2014

in digital projects

over 70 000 users

We trained on-line

over 400 000 users

Users were trained on-line

All our knowledge is gathered in Dipa, your digital personal assistant. Dipa

Our team

Founders

Tatiana Kozub

Tatiana has more than 15 years of experience leading her own business. She has been working with major Russian companies. She wrote the book "360 degrees assessment" in 2009 and brought many services to the HR markets

Analytics

Trainers
Consultants
Linguists

Developers

Python and NLU developers
SAP developers
Integration developers

Our partners

If you want:

sell our solutions and get refunded
implement our solutions at customer projects
develop new skills or new functionalities on your own, using best-in-class AI technologies