Dipa is integrated with ITSM systems or even can solve simple IT incidents itself working 24x7. It can include an operator into a user dialog if needed. You don't need to wait in call center queue, neither right an IT ticket and wait for a reply. Dipa is solving users' issues online.
The single point of contact
Dipa makes the user interaction with IT systems' landscape (SAP, Oracle, 1C, CRM, MS office, etc.) easier and more user friendly
IT support and call-centers optimization
Dipa provides an analytical business processes dashboard that brings all "bottle necks" to the table and supports management decisions (conduct user training, automate process steps, implement RPA, etc.)
Organizational change management and user adoption
Dipa is a good tool for organizational change management and user adoption within different types of transformation programs. It can conduct pulse-checks surveys and significantly supports user communications.
By having the dialog with a user, DIPA supports him in his daily routine, answers questions on business processes, provides required information and supports operations in IT systems.
And thanks to smooth integration makes ERP transactions instead of a user (e.g., enter a purchase request, track the status, download a report, create a contract, etc.) The user doesn't have to switch between different IT systems anymore, many steps can be done through the Dipa interface.